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​​​​​​​​​​​​​​​​​​​​​Product Delivery Services

The AMDC2 Product Delivery Office also provides AMDC2 Product Services to the user community.
These services include software registration, activation and distribution to registered user sites.
In addition, we also manage the registration process to the AMDC2 Support Website. 
For all service requests, it is essential that you provide your site id, in order to provide you with efficient services.​

Please find below forms to request our services:​

Product Registration Service: 

AMDC2 Software Registration ​


Product Activation Service: 

AMDC2 ICC Product Activation​ ​  ​  ​  ​ ​
 AMDC2 CSI Product Activation ​ 
AMDC2 JTS Product Activation ​  ​  ​ ​ ​ 
​ AMDC2 MASE Product Activation​


AMDC2 Support Website - requesting access: 

AMDC2 Support Site Request​  (for https://amdc2-iss.ncia.nato.int)​

 ​
Product Download Portals: 
Depending on the product, please find below POCs to gain access:

​Product​​​​
 ​Location​
​POC
​ITC, JCHAT, JTS, NIRIS
​eDML 1 on Internet
 Demand.Management@ncia.nato.int
​AIRC2IS, ICC, ISP, NISP
​eDML 2 on Internet
 AMDC2 eDML Access Request 
CSI, MASE​​​​​​​​​
​AMDC2 Portal on NS WAN​
 AMDC2.ISS-Webservices@ncia.nato.int​​


 
We encourage you to express your level of satisfaction using the AMDC2 Delivery Service Survey. 

 
Please note:
For all general support requests, incidents or problems, the NCI Agency Centralized Service Desk (CSD) is the first point of contact, available 24/7.  See the CSD information area on the contact page.
 
​​Please note:
For all general support requests, incidents or problems, the NCI Agency Centralized Service Desk (CSD) is the first point of contact, available 24/7.
See the CSD Leaflet for contact

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